Return and Refund Policy

We are committed to ensuring complete customer satisfaction. If for any reason you are not completely satisfied with your purchase, we accept returns under the following conditions:

  1. Return Period : You have 14 days from receipt of your order to initiate a return.

  2. Return Policy : Products must be returned in their original condition, unused and undamaged, with all original accessories and packaging. Please note that for hygiene reasons, earrings are not included in our return policy, unless there is a manufacturing defect.

  3. Return Shipping Costs : Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping service to ensure your return is received in good condition.

  4. Return Process : To initiate a return, please contact us by email at info@aetheria-jewls.com specifying the order number and the details of the product to be returned. We will then provide you with the necessary instructions for the return.

  5. Refunds : Once we have received and inspected your return, we will refund the amount of the original purchase, excluding shipping costs, within 30 business days. The refund will be made to the original method of payment.

  6. Exchanges : We do not offer direct exchanges. If you wish to exchange an item for another, please initiate a return for refund and place a new order for the desired item.

  7. Warranty : All our products are covered by a warranty against manufacturing defects. If you believe you have received a defective product, please contact us immediately for assistance.

We reserve the right to refuse returns that do not meet these conditions.

For any additional questions regarding our return policy, please do not hesitate to contact us at info@aetheria-jewls.com